Refund Policy

14-Day Refund Window

Customers may request a refund within 14 days of the transaction date for eligible web purchases processed by Paddle.

Refund requests submitted within 14 days of the transaction date will be reviewed and processed by Paddle in accordance with Paddle’s Refund Policy and Buyer Terms.

Activation and Usage

Because Kapseller products provide digital access to software tools, listing creation, profile management, visibility, and discovery features, refunds may be refused or limited once the subscription, listing, profile, or digital service has been activated, used, or made available to the customer, except where mandatory consumer law or the applicable Merchant of Record policy requires otherwise.

How to Request a Refund

To request a refund for a web purchase processed by Paddle, use one of the following methods:

1. Use the “View receipt” or “Manage subscription” link in your Paddle transaction confirmation email.
2. Visit Paddle buyer support at paddle.net and select the refund request option.
3. Contact Kapseller support at info@kapseller.com and include your account email address, product name, transaction date, and Paddle order information if available.

Subscription Cancellation

Customers may cancel a subscription at any time to stop future renewals.

Cancellation stops future renewals. Cancellation does not automatically create a refund for the current or previous billing period.

Refund Processing

Approved refunds are processed by Paddle to the original payment method where possible.

Paddle is the Merchant of Record for web purchases and handles refund processing for transactions completed through Paddle.

Apple App Store Purchases (iOS)

Subscriptions purchased through the Apple App Store on iOS are billed and refunded by Apple. Manage your subscription (renewal status, plan change, cancellation) in Settings → [your name] → Subscriptions on iOS, or through your Apple ID at reportaproblem.apple.com.

Refund decisions on App Store purchases are made by Apple according to Apple's own refund rules and consumer-law obligations in your jurisdiction. Kapseller cannot process, guarantee, or override an App Store refund on Apple's behalf.

The 14-day contractual refund window described above applies only to web purchases processed by Paddle. It does not create an additional 14-day guarantee against Apple.

Google Play Purchases (Android)

Subscriptions purchased through Google Play Billing on Android are billed and refunded by Google. Manage your subscription at play.google.com/store/account/subscriptions.

Refund decisions on Google Play purchases are made by Google according to Google Play's own refund policies and consumer-law obligations in your jurisdiction. Kapseller cannot process, guarantee, or override a Google Play refund on Google's behalf.

The 14-day contractual refund window described above applies only to web purchases processed by Paddle. It does not create an additional 14-day guarantee against Google Play.

Consumer statutory rights (EU / UK / Türkiye)

Where you are a consumer in the European Union, the European Economic Area, the United Kingdom or Türkiye, mandatory consumer-protection law may give you a statutory right of withdrawal on distance contracts for services that is separate from, and additional to, the contractual refund options described above.

For subscriptions to digital services (including software access), that statutory right can be affected by whether performance has begun with your prior express consent, whether you acknowledged loss of the right of withdrawal for that portion of performance, and whether the product qualifies as a digital service under the applicable law. These conditions vary by jurisdiction and by product; we do not assume that every distance-service purchase automatically carries an unconditional 14-day statutory withdrawal right.

The contractual 14-day refund window offered by Kapseller through Paddle is described above and is offered independently of any statutory right. Where a statutory right applies and is more favourable to you, the statutory right prevails.

For questions about how a statutory right applies to a specific transaction, contact info@kapseller.com with your order details before purchase or as soon as possible after purchase.

Contact

For questions about this Refund Policy, contact:

Kapseller LLC